"Big Hit" - Joel Grover - IRE Journal

"Big Hit" - Joel Grover - IRE Journal

by: Joel Grover | publication date: January 1, 2007 | Publication: IRE Journal |

". . .In some ways, our mechanic investigation was a classic local consumer expose. It uncovered wrongdoing at Jiffy Lube, the nation's largest lube and tune chain, which serves 30 million customers per year. Acting on a tip from an insider, we caught some L. A. Jiffy Lube locations charging customers for repairs that were never done. The story had good undercover tape, a revealing interview from an insider and a compelling confrontation with a top manager who lied on camera. . ."

Joel Grover explains the investigation "Is Your Mechanic Cheating?" which aired on KNBC.

Copyrighted, permission pending.